Privacy Policy

1. Who we are

Ibn Sina Sanctuary is a Muslim mental health therapy platform operated by Ibn Sina Sanctuary Ltd. Our registered email address is info@ibnsinasanctuary.com. We are the data controller for all personal data processed through this website and our services.

2. What data we collect

We collect personal data in the following ways:

• Contact enquiries: Your name, email address, phone number, and message when you contact us via the website form or email.
• Bookings: Booking information collected via our third-party booking provider (Fresha), including your name, contact details, and appointment history.
• Session information: Clinical notes and session records, kept by your assigned counsellor in accordance with BACP guidelines. These are separate from our website data.
• Website analytics: Anonymous usage data to help us understand how visitors use the site. We do not use cookies that track individuals without consent.

3. How we use your data

We use your data only for the purposes you would reasonably expect:

• To respond to your contact enquiry
• To manage your appointment bookings
• To deliver counselling services
• To send you information you have requested (e.g. mailing list sign-up)
• To improve our website and services

We will never sell your data, share it with third parties for marketing, or use it in ways not described here.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR: Consent (for contact enquiries and mailing list sign-up); Contract (for delivering counselling services you have booked); and Legitimate interests (for website analytics and service improvement).

5. Confidentiality of clinical data

Clinical records and session notes are treated with the highest level of confidentiality. They are held securely by individual counsellors in accordance with BACP ethical guidelines and are not stored on our website infrastructure. Nothing you share in a counselling session is disclosed to anyone without your explicit consent, except in the very limited circumstances where we have a legal or ethical duty to act (e.g. imminent risk of harm).

6. Data retention

Contact enquiry data is retained for up to 12 months from your last contact with us. Clinical records are retained for 7 years following the end of treatment, in line with professional guidelines. You may request deletion of your data at any time (see section 8).

7. Third-party services

We use the following third-party services which may process your data:

• Fresha: Our online booking system. When you book a session, your booking data is processed by Fresha in accordance with their own privacy policy.
• Video conferencing: Online sessions may be conducted via a secure video platform. We will inform you of the specific platform before your session.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@ibnsinasanctuary.com. We will respond within 30 days.

9. Changes to this policy

We may update this policy from time to time. Any material changes will be communicated via our website. The date at the top of this page reflects when the policy was last revised.

10. Contact

If you have any questions about this policy or how we handle your data, please contact us at info@ibnsinasanctuary.com or by phone on +44 1702 419983.