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Privacy Notice
This privacy notice outlines how Ibn Sina Sanctuary collects, uses, and safeguards personal information provided during visits to this website or through other forms of contact. It explains how information is handled in accordance with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and the BACP Ethical Framework for the Counselling Professions.
Data Controller
Ibn Sina Sanctuary is the data controller responsible for the processing of personal data.
Contact details:Ibn Sina Sanctuary
Email: info@ibnsinasanctuary.com
Tel: +447762 352 188
The person responsible for data protection and confidentiality matters can be contacted using the details above.
Use of the Website
You may browse our website without providing personal information. To help us understand how the website is used and to improve user experience, we may use cookies and analytics tools, such as Google Analytics. Cookie preferences can be managed through your browser settings or cookie banner.
Individuals under the age of 16 must have consent from a parent, guardian, or carer before contacting us via the website or by telephone. Reasonable steps will be taken to confirm such consent where required.
Consent to Process Personal DataIbn Sina Sanctuary is committed to protecting your privacy and confidentiality. Personal data is collected and held for the purpose of responding to enquiries and, where appropriate, providing counselling services.
Information is processed in line with data protection principles, our internal policies, and the BACP Ethical Framework for Good Practice. Any analysis of information is undertaken solely to support service quality and safe practice.
Basis of Information Handling
Personal data is processed on the basis of consent, contractual necessity, legal obligation, and legitimate interests. Where counselling services are provided, this includes the processing of special category data, such as information relating to mental and emotional wellbeing.You have the right to access, amend, restrict, or request deletion of your personal data. Consent may be withdrawn at any time by contacting us, although this may affect our ability to provide services.
Types of Personal Data Collected
Whether or not you proceed to counselling, personal data may be collected during initial contact, assessment, and ongoing communication. This may include contact details, background information, and counselling-related records.
Information Usage
Information is collected to:
Counsellors may discuss client work anonymously within clinical supervision, in line with BACP requirements.
Data Storage
Personal information is stored securely in electronic or paper form and accessed only by authorised individuals. Records are retained in accordance with professional guidance, legal requirements, and best practice, and are securely destroyed when no longer required.Personal data is not knowingly transferred outside the United Kingdom or European Economic Area.
Confidentiality and Its Limits
All personal information is treated as confidential. Confidentiality may be breached only in exceptional circumstances, including where there is a serious risk of harm, safeguarding concerns, or where disclosure is required by law. Where possible, such disclosures will be discussed with you in advance.
Security Measures
While appropriate security measures are in place to protect personal data, no method of transmission over the internet can be guaranteed to be completely secure.
Links to Other Websites
Our website may contain links to external websites. Ibn Sina Sanctuary is not responsible for the privacy practices or content of those sites.
Access to Information
You have the right to access personal information held about you, including counselling records. Any inaccuracies will be corrected promptly upon request.
Complaints Procedure
We aim to handle concerns about personal data or confidentiality respectfully and promptly. If informal resolution is not possible, formal complaints will be acknowledged within five working days and investigated in line with our procedures.
If you remain dissatisfied, you have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection authority: https://ico.org.uk
Concerns relating to ethical practice may also be addressed through appropriate professional bodies.
Last updated: 10/02/2026
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